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不及時回復員工短信?美國工人表示壓力大、想離職

kira86 于2019-04-04發布 l 已有人瀏覽
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員工與公司溝通不暢會導致什么問題?一個關于美國工作的問答調查或許會給你答案。不及時回復員工的信息,會導致員工工作不順,進而想離職。
    小E英語歡迎您,請點擊播放按鈕開始播放……

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Why US Workers Are Stressed?

美國工人的壓力因何而起?

More than half of American workers say they are stressed because their employers do not give them the information they need to do their jobs.

一半以上的美國工人表示他們壓力很大,因為他們的雇主不向他們提供完成工作所需的信息。

This information comes from a company called Dynamic Signal. It sells communications systems that enable businesses to send messages to workers' mobile devices.

這些信息來自一家公司名叫做“動態信號”的公司。該公司銷售讓企業能向員工的移動設備發送消息的通信系統。

The Dynamic Signal study involved 1,001 people who work in the United States. They answered a series of questions online at the beginning of 2019.

動態信號公司的這項研究涉及了1001名美國工人,這些工人于2019年初在網上回答了一系列問題。

The study found that 80 percent of the workers reported feeling stressed, or under pressure, because of poor communication by their employers.

這項研究發現,80%的工人表示,由于雇主缺乏溝通,他們感到壓力很大。

The same study showed that more than 60 percent of those asked said they are ready to leave their companies.

同一項研究顯示,超過60%的受訪者表示他們準備離職。

And, it said the most unsatisfied workers are those who cannot look at work email regularly. They include workers in stores, hotels, restaurants, hospitals and buildings where products are stored, as well as delivery drivers. These workers are more likely to say that their companies communicate better with employees who work in offices.

研究還稱,最不滿意的是那些不能定時查看電子郵件的工人,這些工人包括商店、酒店、餐廳、醫院或是倉庫的工作人員以及送貨司機。這些工人更可能會認為,他們公司跟坐辦公室的員工溝通更多。

Russ Fradin is the head of Dynamic Signal. He says that, over time, many businesses have stayed the same, but what workers expect has changed.

羅素·弗雷丁是動態信號公司的負責人。他說, 隨著時間推移,很多企業一直維持現狀,但是工人們的期望卻發生了變化。

In the past, companies communicated with employees by putting up signs in the break room or on the factory floor. Or they might have used newsletters or magazines. But today, 77 percent of Americans own smartphones, and workers are used to getting information "pushed" to them immediately.

過去,公司通過在休息室或車間設置標牌跟員工溝通,或者他們可能使用過通訊稿或雜志進行溝通。但是如今77%的美國人擁有智能手機,工人們習慣于立即向他們推送信息。

Their phones can show information about bank account balances, sporting events and possible love interests from a dating service, notes Fradin. So, he says, when workers receive information they need to know for their jobs an hour late, or three days late or two weeks late, they are likely to be angry.

弗雷丁指出,他們的手機會顯示關于銀行余額、體語賽事以及婚介機構可能介紹的對象的信息。他說,因此當工人們在延遲一小時、或是延遲三天、甚至是延遲一個星期后收到他們工作所需的信息時,他們可能會很生氣。

It's really just about bringing the types of tools around your mobile phone that everyone is used to in their day-to-day life into the workplace, he adds.

他還說:“這其實只是把每個人在日常生活中都習慣使用的手機工具帶到了工作場所中”

Other studies

其它研究

Other studies also show a growing dissatisfaction with how workplaces communicate to employees. A company called Staffbase produces software programs for workplace communication. It says that 74 percent of U.S. employees feel they are "missing out on company news and information."

其它研究也表明人們越來越不滿意職場和員工的溝通方式。一家名為Staffbase的公司制作職場溝通的軟件程序。該公司稱,74%的美國員工認為他們錯過了公司的新聞和信息。

In addition, a 2017 Gallup survey found that just 13 percent of employers thought that company communications were effective.

此外,2017年蓋洛普公司一項調查發現,只有13%的雇主認為公司溝通是有效的。

The Harvard Business Review also published an article about how companies can use mobile phone applications to improve employee communication.

《哈佛商業評論》還發表了一篇關于公司可以如何利用手機應用程序改善員工溝通的文章。

For example, the story said, businesses could send company announcements or information about payments and other assistance directly to workers on their phones.

文章稱,例如,企業可以直接向員工的手機發送公司公告或是有關發薪水以及其它支持的信息。

Improving workplace communications can be good for a company's profit. Gallup's 2017 State of the American Workplace Report found that companies with more engaged workers keep employees longer and bring in more money.

改善職場溝通有利于提升公司效益。蓋洛普公司2017年美國職場現狀報告發現,擁有更多敬業的員工的公司,留住員工的時間更長,公司賺到的錢也更多。

I'm Kelly Jean Kelly.

我是凱莉·吉恩·凱莉。

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